Return Policy

This Return Policy applies to digital outdoor activity plan packs purchased from Bonesfilterau.

Digital Products

Plan packs are delivered electronically (PDF, GPX, or other agreed formats). Because digital files can be copied once delivered, refund eligibility is limited as described below.

Refund Eligibility

You may request a refund within 14 days of purchase if:

• Files were not delivered to the email address provided
• Delivered files are materially different from the product description
• Technical defects prevent opening files and we cannot provide a working replacement within 5 business days

Refunds are generally not available once files have been successfully downloaded and confirmed, except where UK consumer law requires otherwise.

How to Request a Return or Refund

Email contactus@bonesfilterau.world with your order reference, purchase date, and reason for the request. We respond within 5 business days.

Processing

Approved refunds are issued to the original payment method within 10 business days. Your bank may require additional time to post the credit.

Cancellations Before Delivery

Orders not yet fulfilled may be cancelled at no charge if you contact us before files are sent.

Contact

Bonesfilterau, Manor Rd, Rushton, Kettering NN14 1RH, United Kingdom. Phone: +44 1536 712219.